Refund Policy

Last Updated: July 3, 2026

At Grandpa's Collectibles, we take pride in providing authentic collectibles and excellent customer service. Please review our refund policy before making a purchase.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return:

• The item must be unused and in the same condition in which it was received.
• The item must include all original packaging, accessories, and inserts.
• The item must not be damaged, altered, or show signs of use.

Customers are responsible for return shipping costs unless the return is due to our error or a damaged or defective item.

Sealed Trading Card Products

Due to the collectible nature of sealed trading card products, including Pokémon, Disney Lorcana, sports cards, and similar products:

• Factory-sealed products may only be returned if the factory seal remains completely intact.
• Any product that has been opened, unwrapped, or has broken factory seals cannot be returned.
• Products with removed or damaged shrink wrap are considered opened and are not eligible for return.

Graded Cards and Collectibles

Graded cards and authenticated collectibles are sold as described and photographed.

Returns are accepted only if the item received differs materially from the listing description or arrives damaged during shipping.

LEGO Sets and Other Sealed Collectibles

Unopened LEGO sets and other factory-sealed collectibles may be returned if they remain in new, unopened condition with all factory seals intact.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photographs of the item and packaging so we can resolve the issue promptly.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Depending on your financial institution, it may take several business days for the refund to appear.

Original shipping charges are non-refundable unless the return is the result of our mistake.

Non-Returnable Items

The following items cannot be returned:

• Opened trading card products
• Opened collectible products
• Digital products or gift cards (if offered)
• Clearance or final sale items, if identified as such at the time of purchase

Contact Us

If you have questions regarding a return, please contact us through our website's Contact page before sending any items back.